Commercial Terms of Service

For management firms, professionally managed associations, and organizations on negotiated or enterprise plans

Civentry, a product of Daddisyn Labs, LLC, a California limited liability company, Moorpark, California

Effective date: June 17, 2026
Last updated: June 17, 2026

1. Agreement to these Terms

These Commercial Terms of Service ("Terms") govern access to and use of the Civentry platform and related services (the "Service") by a business, organization, or other entity, including community-association management firms, professionally managed associations, and any customer on a negotiated or enterprise plan ("Customer," "you"). The Service is operated by Daddisyn Labs, LLC ("Civentry," "we," "us," "our").

These Terms apply instead of Civentry's consumer Terms of Service for the customers and uses described above. By accepting these Terms, by signing an Order Form that references them, clicking to accept, or accessing the Service under them, you agree to them, and you represent that you have authority to bind the entity you represent. The Service is not for personal, consumer use under these Terms.

2. The Service and Order Forms

Civentry will provide the Service described in these Terms and in any ordering document, online order, or written quote the parties use to establish the engagement (an "Order Form"). An Order Form may specify plan tier, fees, term, included associations or seats, usage limits, support level, and any negotiated terms. Civentry may update and improve the Service over time; if an update would materially reduce core functionality of a paid Service during a paid term, Civentry will use reasonable efforts to provide advance notice.

Beta features. Features offered as beta, preview, or early access are provided "as is," may change or be withdrawn, and are excluded from any service-level commitment and from Civentry's indemnification obligations.

3. Authority, Accounts, and Multi-Association Use

3.1 Authority for managed associations. If you are a management firm or otherwise administer the Service on behalf of one or more associations ("Managed Associations"), you represent and warrant that you are authorized by each Managed Association to use the Service on its behalf, to upload and manage its data, and to make the configuration and approval decisions the Service permits.

3.2 Segregation. Each association is provisioned as a separate tenant. You agree to use the Service's roles, tenant controls, and transparency settings so that each Managed Association's data is handled only by people authorized for that association.

3.3 Accounts and security. You are responsible for all activity under your account and your users' accounts, for maintaining the confidentiality of credentials and multi-factor authentication, and for promptly notifying us of any unauthorized access. Users must be at least 18 years old.

3.4 Changes in administration. Associations change managers over time. Where an association already uses the Service under its own subscription, a management-firm Customer may take over administration of that association only with the association's authorization. Either party may end the arrangement; Civentry does not require the other party's consent for a withdrawal or hand-back of an association. Civentry is not a party to, and is not responsible for resolving, any dispute between a management firm and an association over who is authorized to act.

4. Customer Data: Ownership, License, and Transition

4.1 Ownership. As between the parties, the Managed Association (or, for a customer that is itself an association, the Customer) owns the documents and data uploaded to or generated within its tenant, including financial documents, extracted data, AI outputs, and configurations. Civentry claims no ownership of Customer data.

4.2 License to operate. You grant Civentry a limited, worldwide, non-exclusive license to host, store, process, transmit, and display Customer data, and to share it with the sub-processors identified in the DPA, solely to provide and support the Service. Civentry may use aggregated and de-identified information to operate, secure, and improve the Service, subject to the de-identification commitments in the DPA. Civentry will not use one association's identifiable data to train, display, benchmark, or improve features for another, except in aggregated or de-identified form.

4.3 Transition on departure. Because associations change managers, if a Managed Association ends its relationship with a management-firm Customer, the association's data belongs to the association. Upon the association's or Customer's written request and subject to reasonable verification of authority, Civentry will support an orderly transition of that association's tenant (for example, transferring administrative control or providing an export of the association's data), consistent with the data-ownership principle above. Civentry is not responsible for resolving disputes between a management firm and an association; those parties are responsible for designating who is authorized to act.

4.4 Data is not relocated by a change in administration. A change in who administers an association, including a management firm taking on an association, being granted access to it, or stepping away from it, changes only who may access that association's tenant. It does not move, copy, or transfer the association's data out of its tenant. The tenant and its data remain with the association throughout, consistent with Section 4.1, and any orderly transition is handled as described in Section 4.3.

5. Acceptable Use

You and your users will not:

• upload content you lack the right to upload, or that infringes the rights of others;
• upload malware or attempt to disrupt, overload, probe, or compromise the Service or its infrastructure;
• attempt to access any account, tenant, or system beyond your permitted access, or circumvent access controls, tenant isolation, or security mechanisms;
• use the Service to violate any law, or to harass, defame, or harm any person;
• reverse engineer the Service, or scrape, extract, or use the Service or its outputs to build or train a competing product or model, except as permitted by law;
• use AI features in a manner that violates the acceptable-use or usage policies of Civentry's underlying AI providers, which Civentry may make available and update; or
• use the Service to provide professional accounting, legal, reserve-study, or financial advisory services to third parties without independent professional qualification and judgment.

We may suspend or terminate access for violations as described in Section 12.

6. AI Outputs and Human Review

The Service generates AI-assisted outputs (summaries, talking points, red flags, variance explanations, draft communications). These are drafts for human review. No AI output is published, shared with board members, or made visible to residents until an authorized user reviews and approves it. You acknowledge that AI outputs may be incomplete or inaccurate or may misinterpret source documents, and that you are responsible for reviewing, verifying, approving, and relying on any output. Civentry's AI Disclaimer and Financial Disclaimer are incorporated into these Terms.

7. No Professional Advice

The Service is an informational and organizational tool. It does not provide accounting, auditing, tax, legal, reserve-study, investment, or other professional advice, and Civentry is not, and does not act as, a CPA, auditor, reserve-study specialist, financial or investment advisor, attorney, tax professional, or community management company. Reserve-study analysis is based solely on uploaded documents and does not replace an official reserve study; budget tools produce planning estimates, not adopted budgets. The Service does not ensure compliance with the Davis-Stirling Act or other state community-association statutes; required statutory studies, disclosures, and filings remain the responsibility of the association and its professionals. Consult qualified professionals before making material financial, legal, or governance decisions.

8. Privacy and Data Protection

Civentry's processing of personal data on Customer's behalf is governed by the Data Processing Agreement (DPA), which is incorporated into these Terms. With respect to that data, Customer (or the Managed Association) is the business/controller and Civentry is the service provider/processor. In the event of a conflict on data-processing matters, the DPA controls.

9. Security

Civentry maintains reasonable and appropriate technical and organizational security measures designed to protect Customer data, as described in the DPA's security schedule and on Civentry's Security & Data Handling page, including role-based access, tenant isolation, encryption in transit and at rest, private document storage with short-lived signed URLs, multi-factor authentication available for administrative roles, and audit logging. Civentry may update these measures provided they do not materially reduce overall security.

10. Service Levels and Support

Civentry will use commercially reasonable efforts to keep the Service available and to provide the support described in Exhibit A (Service Levels and Support) or in the applicable Order Form. The Service is provided without a guaranteed availability level or uptime commitment, and without service credits, except to the extent the parties expressly agree otherwise in a signed Order Form. Support response times stated in Exhibit A are targets, not guarantees.

11. Fees, Invoicing, and Taxes

11.1 Fees. Customer will pay the fees stated in the Order Form, or, absent an Order Form, the fees presented at purchase. Fees may be charged via Stripe or invoiced as stated in the Order Form. Civentry does not collect or store full card or bank account numbers; payment is handled by Stripe or by the invoicing method stated in the Order Form.

11.2 Renewal and changes. Subscriptions renew per the Order Form. For annual terms, the price is fixed for the prepaid term; changes apply prospectively at renewal with notice as required by law or the Order Form.

11.3 Invoices and late amounts. Invoiced fees are due within the period stated on the Order Form (default 30 days). Undisputed overdue amounts may accrue a late charge as permitted by law, and Civentry may suspend the Service for non-payment after reasonable notice.

11.4 Taxes. Fees are exclusive of taxes; Customer is responsible for applicable taxes other than taxes on Civentry's net income.

11.5 Refunds. Except as required by law or expressly stated in an Order Form, fees are non-refundable.

11.6 Per-association fees. Unless an Order Form states otherwise, subscription fees are charged per managed association. The applicable per-association amount, any volume-based pricing, and the billing treatment of an association that is added or transferred during the term are stated in the Order Form. Where an association joins a management-firm Customer's account while it maintains its own active subscription, Civentry bills only one subscription for that association at a time, as described in the Order Form.

12. Term, Termination, and Suspension

12.1 Term. These Terms apply for the term stated in the Order Form and any renewal, or until terminated.

12.2 Termination for cause. Either party may terminate for the other's material breach not cured within 30 days after written notice. Civentry may terminate immediately if required by law.

12.3 Suspension. Civentry may suspend access where reasonably necessary to address a security risk, a violation of Section 5, non-payment, or a legal requirement, using reasonable efforts to give notice and to narrowly tailor and promptly lift the suspension.

12.4 Effect. On termination, access ends and data is handled per the DPA (Section 9 of the DPA: 90-day retention then deletion, subject to legal holds and transition rights in Section 4.3 above). Accrued payment obligations survive, along with Sections 4, 5, 7, 13–17, 20, and others that by their nature should survive.

13. Confidentiality

Each party may receive the other's confidential information. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel and advisors bound by confidentiality. Customer data is Customer's confidential information. Confidentiality obligations do not apply to information that is public through no fault of the recipient, already known, independently developed, or rightfully received from a third party, and do not prevent disclosures required by law (with notice where permitted).

14. Intellectual Property

Civentry and its licensors own all right, title, and interest in the Service, excluding Customer data. Civentry grants Customer a limited, non-exclusive, non-transferable, revocable license to use the Service during the term per these Terms. Each party retains its own pre-existing intellectual property. Feedback you provide may be used by Civentry without restriction or obligation.

15. Warranties and Disclaimers

15.1 Limited service warranty. Civentry warrants that, during a paid term, the Service will perform materially in accordance with its then-current documentation. Customer's exclusive remedy, and Civentry's sole obligation, for breach of this warranty is for Civentry to use commercially reasonable efforts to correct the non-conformity, and if it cannot do so within a reasonable time, to refund prepaid fees for the affected, unused portion of the Service.

15.2 Otherwise "as is." Except for Section 15.1, the Service and all outputs are provided "as is" and "as available," without warranties of any kind, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. Civentry does not warrant that the Service will be uninterrupted or error-free, or that any output is accurate or complete. Beta features are provided with no warranty.

16. Indemnification

16.1 By Civentry (IP). Civentry will defend Customer against a third-party claim alleging that the Service, as provided by Civentry and used in accordance with these Terms, infringes that third party's U.S. intellectual-property rights, and will indemnify Customer for amounts finally awarded or agreed in settlement. This obligation does not apply to claims arising from: (a) Customer data or content; (b) modifications not made by Civentry; (c) combination of the Service with products or services not provided by Civentry where the claim would not have arisen otherwise; (d) use in violation of these Terms or law; or (e) beta features. If the Service becomes, or is likely to become, subject to an infringement claim, Civentry may procure the right to continue use, modify or replace the affected portion, or, if neither is commercially reasonable, terminate the affected Service and refund prepaid, unused fees.

16.2 By Customer. Customer will defend and indemnify Civentry against third-party claims arising from: (a) Customer data and the documents it uploads; (b) Customer's use of the Service in violation of these Terms or law; (c) Customer's violation of any right of a third party, including any resident or member of a Managed Association; or (d) Customer's lack of authority or required notices/consents with respect to data it uploads.

16.3 Process. The indemnified party will give prompt notice, reasonable cooperation, and control of the defense to the indemnifying party (no settlement imposing non-indemnified obligations or admissions without consent). These indemnities are each party's sole remedy for the third-party claims they cover.

17. Limitation of Liability

17.1 Exclusion of indirect damages. To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility.

17.2 Cap. Except for the Excluded Claims below, each party's total aggregate liability arising out of or related to these Terms will not exceed the total fees paid or payable by Customer in the 12 months before the event giving rise to the claim.

17.3 Excluded Claims. The exclusion in 17.1 and the cap in 17.2 do not apply to: (a) a party's indemnification obligations under Section 16; (b) a party's breach of confidentiality (Section 13); (c) Customer's payment obligations; or (d) a party's gross negligence, willful misconduct, or fraud. For a Personal Data Breach caused by Civentry's failure to meet its security obligations, the parties may agree on a separate, higher liability cap in the Order Form (a "super-cap"); absent agreement, such liability is subject to 17.2. Nothing in these Terms limits liability that cannot be limited under applicable law (Cal. Civ. Code § 1668).

17.4 Basis of the bargain. These limitations are an essential basis of the agreement and apply even if a limited remedy fails of its essential purpose.

18. Publicity

Neither party will use the other's name or logo publicly without prior written consent, except that Civentry may identify Customer as a customer in a customer list with Customer's consent. Any consent may be revoked prospectively.

19. Assignment

Neither party may assign these Terms without the other's consent, except that either party may assign to an affiliate or to a successor in a merger or sale of substantially all assets, with notice. These Terms bind permitted successors and assigns.

20. Governing Law and Dispute Resolution

These Terms are governed by California law, without regard to conflict-of-laws rules. The parties will first attempt to resolve any dispute informally for 30 days after written notice to hello@civentry.com. Disputes not resolved informally will be resolved by final and binding individual arbitration administered by JAMS under its applicable commercial rules, by a single arbitrator, seated in Ventura County, California; judgment on the award may be entered in any court of competent jurisdiction. Each party waives any right to participate in a class, collective, or representative proceeding. Either party may bring qualifying claims in small-claims court or seek injunctive relief in the courts of Ventura County, California to protect intellectual property or confidential information or to address unauthorized access or misuse. The parties may agree in an Order Form to litigate in the state or federal courts of Ventura County, California instead of arbitrating.

21. Changes to these Terms

Civentry may update these Terms with reasonable notice (by posting or by notice to Customer). Material changes apply at the start of the next renewal term, except changes required by law, which apply as required. Changes do not apply retroactively to disputes arising before the change or to fully executed Order Forms during their current term, except as required by law.

22. Notices

Notices to Civentry: hello@civentry.com, Daddisyn Labs, LLC, Moorpark, California. Notices to Customer may be sent to the account or Order Form contact and are effective when sent.

23. Miscellaneous

These Terms, the DPA, the incorporated disclaimers and policies, and any Order Form are the entire agreement on their subject matter and supersede prior agreements. Order of precedence: (1) the Order Form; (2) these Terms; (3) the DPA (except the DPA controls on data-processing matters); (4) other incorporated policies. Customer purchase-order terms are void. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect. Neither party is liable for delays caused by events beyond its reasonable control (except payment obligations). The parties are independent contractors.

24. Acceptance

By signing an Order Form referencing these Terms, clicking to accept, or accessing the Service under them, Customer agrees to these Terms.

Exhibit A: Service Levels and Support

Availability. Civentry will use commercially reasonable efforts to keep the Service available, aside from scheduled maintenance (for which Civentry will aim to give advance notice where practicable) and events outside Civentry's reasonable control. Civentry does not guarantee a specific level of uptime or availability.

Support. Support is available via email and in-app messaging during U.S. Pacific business hours (Monday–Friday, excluding U.S. federal holidays), with target initial response times of:

No service credits. The availability and response targets above are goals, not guarantees, and are not backed by service credits or financial penalties. The warranty and remedy provisions in Section 15, and the limitations in Section 17, state Customer's remedies regarding the Service.