Terms of Service

Civentry — a product of Daddisyn Labs, LLC, a California limited liability company

Effective date: June 5, 2026
Last updated: June 5, 2026

1. Agreement to these Terms

These Terms of Service ("Terms") govern your access to and use of the Civentry platform, websites, and related services (collectively, the "Service"), operated by Daddisyn Labs, LLC, a California limited liability company ("Civentry," "we," "us," or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a homeowners association, board, or other organization (an "Organization"), you represent that you are authorized to bind that Organization to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of the Service

Civentry provides software tools for community associations to organize documents, view financial information, prepare for board discussions, manage resident transparency, and support vendor bid workflows. The Service may include AI-assisted features that help extract, summarize, and interpret information from documents you upload. Civentry does not replace the judgment of the board or qualified professionals. Users remain responsible for reviewing, approving, and relying on any information generated through the Service.

Civentry is not, and does not act as, an accountant, auditor, certified public accountant, reserve study specialist, financial advisor, attorney, tax professional, or community management company. See Sections 9 and 10 and our AI Disclaimer and Financial Disclaimer.

Beta and early access. Certain features may be offered as beta, preview, or early access features. These features may be incomplete, may be modified, suspended, or discontinued at any time, and may contain errors. They are provided "as is," and you should not rely on them without independent review and verification. We may identify beta features in the Service, and the disclaimers and limitations in these Terms apply fully to them.

3. Accounts and User Responsibilities

To use most features, you must create an account. You agree to:

• provide accurate, current, and complete information;
• maintain the security of your login credentials and any multi-factor authentication;
• accept responsibility for all activity that occurs under your account;
• promptly notify us of any unauthorized use or security breach.

You must be at least 18 years old to create an account. You are responsible for ensuring that anyone you invite to your Organization is authorized to access the data involved.

4. Organization Ownership of Data

Accounts are organized under Organizations (typically an HOA or community association). Data uploaded to or generated within an Organization — including financial documents, extracted data, AI outputs, and configurations — belongs to the Organization, not to any individual user.

This reflects the reality that community associations are institutional clients with rotating volunteer boards. When a user with an administrative role (such as Treasurer) leaves, the Organization retains its data, and administrative control may be transferred to another authorized user. We will act on administrative-control or data-access requests only when we reasonably believe they come from a person authorized by the Organization, and we may require reasonable verification. We are not responsible for resolving internal disputes among an Organization's members or board; such disputes are between those parties, and the Organization is responsible for designating who is authorized to act on its behalf.

5. Roles and Access Control

The Service uses role-based access. Roles include Treasurer/Administrator, Board Member, and Resident, each with different permissions. Access is enforced at the database level. You agree not to attempt to access data or features beyond the permissions granted to your role, and not to circumvent any access control, tenant isolation, or security mechanism.

6. Acceptable Use

You agree not to:

• upload content you do not have the right to upload, or that infringes the rights of others;
• upload malware, or attempt to disrupt, overload, or compromise the Service or its infrastructure;
• attempt to gain unauthorized access to any account, Organization, or system;
• use the Service to violate any law, or to harass, defame, or harm any person;
• reverse engineer, scrape, or build a competing product from the Service except as permitted by law;
• use the Service to provide professional accounting, legal, or financial advisory services to third parties without independent professional qualification and judgment.

We may suspend or terminate access for violations of these Terms. Where practical and not legally or operationally restricted, we will give notice and, where appropriate, an opportunity to cure; however, we may act immediately without prior notice where a violation poses a risk to the Service, to data security, or to other users, or where required by law.

7. Document Uploads and Processing

You may upload financial and governing documents in supported formats (currently PDF, XLSX, CSV, and DOCX), subject to size and quantity limits based on your plan. You represent that you have the authority to upload each document and that doing so does not violate any obligation of confidentiality or law. Documents are processed once by automated and AI systems to extract structured data; see the AI Disclaimer.

8. AI-Generated Outputs and the Human Review Requirement

The Service generates AI-assisted outputs such as summaries, talking points, red flags, variance explanations, and draft resident communications. These outputs are drafts for human review. No AI output is published to a dashboard, shared with board members, or made visible to residents until an authorized user has reviewed and approved it.

You acknowledge that AI outputs may be incomplete, inaccurate, or may misinterpret source documents, and that you are solely responsible for reviewing, verifying, approving, and relying on any output. See the AI Disclaimer and Financial Disclaimer, which are incorporated into these Terms.

9. No Professional Advice

The Service is an informational and organizational tool. It does not provide accounting, auditing, tax, legal, reserve-study, investment, or other professional advice, and nothing in the Service constitutes such advice. Reserve study analysis is based solely on documents you upload and does not replace an official reserve study prepared by a qualified professional. Budget tools produce planning estimates, not adopted budgets. You should consult qualified professionals before making material financial, legal, or governance decisions. See the Financial Disclaimer.

10. Subscriptions, Billing, Trials, and Cancellation

Plans and pricing. The Service is offered under subscription plans. The features, limits, and price of each plan are presented at the point of purchase. For annual plans, your price is locked for the duration of the prepaid annual term. We may change plans, features, and pricing prospectively; for monthly plans, any change takes effect at your next billing cycle, and material changes will be communicated as required by law.

Billing. Paid subscriptions are billed in advance on a monthly or annual basis through our payment processor, Stripe. Civentry does not collect or store your full payment card or bank account numbers; payment information is handled by Stripe.

Free plan and trials. A free plan and/or trial periods may be offered. Trial terms, including any requirement to provide payment information, are presented at signup. If a trial requires payment information, the subscription will convert to a paid plan and you will be charged when the trial ends unless you cancel before then.

Auto-renewal. Subscriptions renew automatically at the end of each term — for annual plans, at the then-current annual price for that plan; for monthly plans, at the then-current monthly price — unless you cancel before the renewal date. Billing occurs in advance at the start of each term. We will provide renewal and pricing notices as required by law.

Cancellation and refunds. You may cancel at any time through your account billing settings or by contacting us at hello@civentry.com. Cancellation stops future charges and takes effect at the end of your current billing term; you retain access through the end of the term you have paid for. All fees are non-refundable. We do not provide refunds or credits for partial periods, unused time, or partially used terms, except where required by law.

Effect of cancellation on data. After cancellation, your data is retained for a limited period and then permanently deleted, as described in the Privacy Policy.

11. Intellectual Property

The Service, including its software, design, and content (excluding your uploaded data and Organization data), is owned by Daddisyn Labs, LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service per these Terms. You retain all rights in the data your Organization uploads. You grant us a limited, worldwide license to host, store, process, transmit, and display that data, and to share it with the service providers and AI subprocessors identified in Section 12 and in our Privacy Policy, solely to operate and provide the Service to you. We may also use data in aggregated and de-identified form to develop, maintain, and improve the Service, as described in the Privacy Policy. We do not use one Organization's uploaded documents or identifiable data to train, display, benchmark, or improve features for another Organization except in aggregated or de-identified form.

12. Third-Party Services

The Service relies on third-party providers (including Supabase, Anthropic, Stripe, Vercel, and Resend) to operate. Your use of the Service may be subject to those providers' terms. We are not responsible for third-party services we do not control.

13. Disclaimers of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY OUTPUT IS ACCURATE OR COMPLETE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DADDISYN LABS, LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Indemnification

You agree to indemnify, defend, and hold harmless Daddisyn Labs, LLC and its officers, members, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from or related to: (a) the content and documents you upload; (b) your use of the Service; (c) your violation of these Terms; or (d) your violation of any law or any right of a third party, including any resident or member of your Organization.

16. Termination

We may suspend or terminate your access for violation of these Terms or for risk to the Service or other users. You may stop using the Service at any time. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and indemnification) survive.

17. Governing Law and Dispute Resolution

17.1 Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions in this Section.

17.2 Informal resolution first. Before starting an arbitration, you agree to first contact us at hello@civentry.com with a written description of the dispute and to attempt in good faith to resolve it informally for at least 30 days. Many disputes can be resolved this way.

17.3 Binding individual arbitration. Except for the matters carved out in Section 17.6, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding arbitration on an individual basis, rather than in court. The arbitration will be administered by JAMS under its then-current applicable streamlined/consumer arbitration rules, by a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

17.4 Class-action waiver. You and Daddisyn Labs, LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding. If this class-action waiver is found to be unenforceable as to a particular claim or request for relief, then that claim or request for relief (and only that one) will be severed from the arbitration and brought in the courts located in Ventura County, California, while all other claims remain in arbitration.

17.5 Seat, venue, fees, and hearings. The seat of arbitration, and the venue for any permitted court proceeding (including those carved out below or to enforce an arbitration award), is Ventura County, California. You and Daddisyn Labs, LLC consent to the personal jurisdiction of the state and federal courts located in Ventura County, California for those purposes. Payment of filing, administration, and arbitrator fees will be governed by the administrator's rules, except that we will pay or reimburse such fees to the extent required for this arbitration agreement to be enforceable, and to the extent they exceed what you would have paid to file in court. Any in-person hearing will take place in Ventura County, California, unless you and we agree otherwise or the arbitrator permits appearance by telephone or video.

17.6 Exceptions. Notwithstanding the above, either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in the courts located in Ventura County, California to protect intellectual property or confidential information, or to address unauthorized access to or misuse of the Service.

17.7 Right to opt out of arbitration. You may opt out of this arbitration agreement (Sections 17.3–17.5) by emailing hello@civentry.com within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

18. Changes to these Terms

We may update these Terms. We will post the updated Terms with a new "Last updated" date and, for material changes, provide additional notice as required by law. Continued use after changes take effect constitutes acceptance.

19. Contact

Questions about these Terms: hello@civentry.com
Daddisyn Labs, LLC, Moorpark, California. Legal notices to us may be sent to hello@civentry.com.